Sales Conditions – Maupiti Studios Physical Products
By purchasing physical products on this website, including but not limited to bags, T-shirts, clothing accessories and other made-to-order items, the customer expressly accepts these Terms of Sale.
1) Seller Information
These products are sold by Maupiti Studios.
Contact email: info@maupitistudios.com
Contact email: info@maupitistudios.com
2) Nature of the Products
All products sold on this website under these Sales Conditions are physical goods.
Products may include:
- bags
- T-shirts
- fashion accessories
- clothing accessories
- other physical items presented on the website
Where indicated on the product page, items may be made to order, handcrafted, customized, or produced in limited quantities.
Because many products are handmade or made to order, slight variations in color, print placement, texture, stitching or finishing may occur. These variations are part of the nature of the product and do not, by themselves, constitute a defect.
3) Product Information
Before purchasing, the customer should carefully read the relevant product page, which contains the main characteristics of the item, including where applicable:
- materials
- dimensions
- colors and finishes
- customization options
- estimated production times
- care instructions
- shipping information
Product images are provided for illustrative and commercial presentation purposes. While Maupiti Studios aims to represent products as accurately as possible, slight differences may occur due to screen settings, lighting, photography, artisanal production methods and material characteristics.
4) Availability and Production
Many items offered by Maupiti Studios are produced only after the order has been placed.
Production times may vary depending on:
- the type of product
- the level of customization
- seasonal workload
- material availability
- handcrafted processing times
If an item becomes unavailable after purchase due to force majeure, supply issues or production impossibility, the customer will be contacted promptly using the contact details provided at checkout.
5) Order Process
The customer places an order by selecting the desired product, completing the checkout process and submitting payment through the payment methods made available on the website.
Before placing the order, the customer is responsible for checking:
- selected products
- quantities
- sizes
- colors
- customization details
- shipping address
- billing information
- contact email
The order is considered received once Maupiti Studios sends an order confirmation by email or through another durable confirmation method.
6) Prices and Payments
All prices are shown in Euro (€) and may include applicable taxes, unless otherwise specified.
Shipping costs, if applicable, are indicated during checkout before the customer confirms the order.
Payment is processed through the payment methods available on the website at the time of purchase.
The sales contract is considered concluded once payment has been successfully authorized and the order has been accepted by Maupiti Studios.
7) Customization and Customer Instructions
Where products can be customized, the customer is responsible for providing complete, accurate and final instructions at the time of purchase.
Maupiti Studios is not responsible for errors resulting from incorrect, incomplete or inconsistent information submitted by the customer, including but not limited to:
- names
- text
- colors selected
- sizes chosen
- shipping details
- custom preferences entered at checkout
Once production has started, changes may no longer be possible.
8) Shipping and Delivery
Physical goods are shipped to the delivery address provided by the customer during checkout.
The customer is responsible for providing accurate and complete shipping information. Maupiti Studios is not responsible for failed deliveries, delays or additional costs caused by incorrect or incomplete delivery details provided by the customer.
Estimated production and shipping times are indicative unless expressly stated otherwise on the product page.
Where tracking is available, tracking information may be provided after dispatch.
Delivery times may vary depending on:
- destination country
- customs procedures
- courier operations
- holiday periods
- external logistical conditions beyond Maupiti Studios’ control
9) Transfer of Risk
If Maupiti Studios arranges the shipment, the risk of accidental loss of or damage to the goods passes to the customer when the goods are delivered to the customer or to a third party indicated by the customer. If the customer independently appoints a carrier not offered by Maupiti Studios, the risk passes when the goods are handed over to that carrier.
10) Receipt of Goods and Issue Reporting
Upon receiving the order, the customer should inspect the package and the delivered items within a reasonable time.
If the customer believes that an item is damaged, incomplete, incorrect, defective or not in conformity with the order, they should contact info@maupitistudios.com promptly, providing:
- order number
- description of the issue
- clear photographs where relevant
- any other useful supporting information
Maupiti Studios will assess the issue and provide the appropriate remedy required under the applicable law and the circumstances of the case.
11) Legal Guarantee and Product Conformity
Consumers purchasing from Maupiti Studios benefit from the legal guarantee provided by the applicable consumer law for goods that are faulty or not in conformity with the contract.
This guarantee applies in accordance with the mandatory law applicable to the sale.
Maupiti Studios remains available to examine any reported non-conformity and to provide the legally appropriate remedy where required.
12) Care and Use of Products
Customers must follow any care instructions, washing instructions, storage recommendations or handling guidance provided on the product page, label, packaging or accompanying materials.
Maupiti Studios is not responsible for damage caused by:
- improper washing
- improper storage
- misuse
- accidental damage after delivery
- modifications made by the customer or third parties
- use not consistent with the intended purpose of the product
13) B2B Orders
Orders placed by professionals, resellers, sole proprietors, companies or VAT-registered entities are considered B2B transactions where applicable.
For B2B orders, Maupiti Studios may apply specific commercial conditions, production arrangements, invoicing procedures, minimum quantities or custom supply terms.
Wholesale, reseller and collaboration inquiries may be sent to: info@maupitistudios.com
14) Intellectual Property
All product designs, graphics, prints, visual concepts, branding elements, photographs, texts and creative materials displayed on this website are protected by copyright, trademark and other intellectual property laws.
No part of the products, branding or creative content may be copied, reproduced, imitated, distributed, modified, used for resale or exploited commercially without prior written authorization from Maupiti Studios.
15) Customer Responsibility
The customer is responsible for ensuring that:
- all order details are correct
- the selected product is suitable for their needs
- any customization submitted is lawful and does not infringe third-party rights
- the shipping address and contact information are accurate and up to date
Maupiti Studios reserves the right to refuse or cancel orders involving unlawful, offensive, infringing or technically unfeasible customization requests.
16) Customer Support
For assistance regarding products, orders, payments, shipping or issue reporting, customers may contact Maupiti Studios at:
info@maupitistudios.com
Support requests are handled within reasonable operational timeframes.
17) Limitation of Liability
To the maximum extent permitted by law, Maupiti Studios shall not be liable for delays, disruptions or damages caused by circumstances outside its reasonable control, including but not limited to:
- courier delays
- customs delays
- payment platform interruptions
- supply shortages
- force majeure events
- customer input errors
- incorrect shipping information
- third-party service failures
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
18) Privacy
Personal data are processed in accordance with the website’s Privacy Policy and applicable data protection law. Data are used only for purposes related to order processing, payment handling, shipping, invoicing, customer service and legal compliance.
19) Applicable Law
These Terms are governed by Italian law.
Where mandatory consumer protection rules apply, those rules remain applicable in accordance with the law.